Jess Galenski

Jess is a people-first leader focused on guiding and building superstar customer-centric teams with a proven track record of implementing strategies that have increased retention and advocacy.

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Customer success

Why your customer success and product teams need to communicate to elevate the customer experience

The symbiotic relationship between customer success and product management teams is not just a "nice-to-have". It's a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments....