An in-depth look at the past, present, and future of the product operations function.

Product ops has ungone a transformation in recent years.

What was once a misunderstood function fighting for credibility has emerged to become the connective tissue of scaled product organizations.

But how did it get here?

Our latest report gives you a behind-the-scenes look at how the function is evolving, why it quickly gained currency in the product world, and what comes next for product operations practitioners.

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What’s inside?

We surveyed product ops professionals from a range of industries to get a 360 view of the function. Here's some of what we covered 👇

📊 Exclusive benchmarks on team sizes, structures, and KPIs

💻 The product ops tech stack

🛠️ Evolving roles and responsibilities

😰 Persistent challenges and pain points

🧩 A look at where product ops sits in the org

👩‍💻 Expert insights from leading practitioners

🔮 Predictions for what’s next for the discipline

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Here are some highlights:

  • Three-quarters of dedicated product ops teams work in a centralized capacity – and almost half report directly to the Chief Product Officer
  • Only 20% of teams experienced headcount growth in the last year
  • While product ops plays a growing role in scaling organizations, 1 in 5 teams still lack any formal way to measure its effectiveness 
  • Just 7% of practitioners are leveraging high levels of automation in their work
  • 19% of centralized functions have established dedicated liaisons for cross-departmental collaboration
  • A lack of clarity around roles and responsibilities is the No.1 challenge faced by product ops teams 
  • Almost half of product operations professionals say the function is evolving with AI and automation

Product ops is growing up

This isn’t just a collection of numbers. The State of Product Ops is a data-driven report that charts the rise of product operations.

Get your copy of this year's report to find out why product ops is growing.

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