This article is based on a presentation given by Matt at the Customer Success Festival in New York in 2023.

My name is Matt Kaplon, and I’m the Director of Enterprise Client Success at Indeed. I’m excited to explore the topic of delivering value to your most complex customers.

In this article, I’m going to provide:

  • A brief introduction and explain why I’m the right person to talk about this subject
  • Some context about Indeed and the challenges we face in delivering value to our complex customers
  • Four key insights you can take back to your own companies regarding delivering value to your complex clients